Reference

Explore Our Terms Before You Start

These terms govern your account with ladbrokes and every interaction you have on our platform — from placing a wager to requesting a withdrawal via UPI or Paytm.

Applies to all account holdersCovers deposits via UPI & PaytmJurisdiction-dependent accessUpdated without prior noticeContact us with any query

Explore Lobby Read FAQ

Browse the Full Scope of These Terms

ladbrokes Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to every feature you access after creating an account — wagering on sports markets, joining live tables for Speed Baccarat, spinning Berry Burst, or funding your wallet through PhonePe. We may update these terms at any time; continued use of your account after

1
an update means you accept the revised version. If a clause conflicts with the law applicable in your region, that clause is read down to the minimum extent needed to comply. Transactions processed via UPI, Paytm, and PhonePe are also subject to the respective payment provider's
2
own conditions. Where access or eligibility is concerned, availability depends on local law and is confirmed at the point of account creation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Switch to Our Support Team Anytime

Questions about a specific clause, a disputed settlement, or how a rule applies to your account? Our support team is available around the clock.

Live Chat Start a live chat directly from your account dashboard. Our agents are available 24 hours a day and can pull up your account details, clause references, and transaction records in the same session.

Email Support Send your query to our support address and expect a written response within 24 hours. Email is the right path for clause disputes, formal complaints, or anything that needs a documented trail.

Help Desk Our help desk handles account-level escalations and complex terms queries during IST business hours. If live chat cannot resolve your issue, an agent will raise a ticket and follow up directly.

HOW WE HANDLE THIS

Open Account Security and Data Practices

We hold your personal data and account security to a clear standard — here is how each area works in practice, and who to contact when you need to act on your…

Data We Collect

We collect the details you provide at registration — name, contact information, payment identifiers for UPI or Paytm — plus transactional and session data generated as you use the platform. We do not sell this data to third parties.

Cookie Policy

Our platform uses functional, analytical and preference cookies. Functional cookies are necessary for account login and session management. You can manage analytical and preference cookies through your browser settings at any time.

Account Security

Passwords are stored using one-way encryption. We enforce session timeouts after periods of inactivity and flag logins from unrecognised devices for verification via your registered email or phone number.

Data Retention

We retain your account and transaction records for the period required under applicable law in your jurisdiction. Once the retention window closes, records are securely deleted or anonymised in line with our internal data schedule.

Your Rights

You may request access to the personal data we hold, ask for corrections, or ask us to delete records where local law permits. Submit a written request through live chat or email and we will respond within the timeframe the applicable law prescribes.

How to Request Changes

To update contact details, payment method records, or any other personal data, log in and visit the account settings page. For deletions or formal data requests, contact support by email with your account identifier and the specific change you need.

Discover Answers to Your Terms Questions

The questions below cover what these terms mean for your account, how to act on your rights, and what happens when circumstances change. If your question is not here, our support team can walk you through the relevant clause.

Access depends entirely on local law. If online wagering is restricted or prohibited where you are located, these terms do not grant you any right to access the platform. It is your responsibility to check local law before opening an account.

Yes. We may update these terms at any time by posting a revised version on this page. Continuing to use your account after the update is posted constitutes acceptance of the new terms. We recommend checking this page periodically.

We retain transaction and identity records for the period required by applicable law after account closure. Once that period expires, your data is deleted or anonymised. You may request a copy of your data before closure by contacting support.

Contact our support team by email with your account identifier, the transaction or clause in question, and a clear description of the dispute. We aim to respond within 24 hours and escalate unresolved cases to the relevant department.

Payment identifiers linked to UPI, Paytm, or PhonePe are stored only to the extent required to process transactions and satisfy legal record-keeping obligations. Full card or wallet credentials are never stored on our servers.

Submit a written request via live chat or email, including your registered account email and the specific data you want to access or correct. We will respond within the timeframe prescribed by the applicable data protection law in your region.

The governing law is specified in the full legal text of our terms and may vary depending on the jurisdiction in which your account is registered. Where local law mandates a different governing framework, that framework takes precedence over our default choice.

Explore Our Terms Before You Start

Switch to Our Support Team Anytime

Open Account Security and Data Practices

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Rights

How to Request Changes

Discover Answers to Your Terms Questions

01 Do these terms apply if I access ladbrokes from a state where online wagering is restricted?

02 Can ladbrokes change these terms without warning?

03 What happens to my account data if I close my account?

04 How do I dispute a settlement or a clause interpretation?

05 Are my UPI and Paytm payment details stored on ladbrokes servers?

06 How do I exercise my right to access or correct my personal data?

07 Which law governs these terms?

Related Pages