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How ladbrokes Handles Your Personal Data

Your personal data belongs to you, and we take that seriously. This Privacy Policy sets out exactly what we collect when you open an account, how we use…

Data collected at registrationCookie and session trackingYour right to access and deleteUPI and Paytm transaction privacyContact us to update your data

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Explore the Scope of This Privacy Policy

ladbrokes Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account holder who accesses ladbrokes where local law permits. We collect the data you provide at registration — name, contact details, date of birth — along with transactional data generated when you use UPI, Paytm or PhonePe to fund your account.

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We also collect device identifiers, IP addresses and session logs to keep your account secure and meet our obligations under applicable law. Data we collect is processed on secure servers and shared only with payment processors, fraud-prevention partners and regulatory bodies where required. We do not
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sell your personal data to third parties for their own marketing. Retention periods vary by data type: account records are kept for the duration your account remains active, plus any period required by applicable law after closure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to request a copy of the data we hold on you, or need to ask us to correct or erase something, our privacy…

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered account email so we can verify your identity before responding to any data access or deletion request.

Live Chat Support Start a live chat session inside your ladbrokes account to raise privacy questions in real time. Our agents can log a formal request and escalate it to the data-protection team on your behalf.

In-Account Help Centre Open the Help Centre from your account dashboard and search for data requests. You will find forms to submit subject-access requests, correction requests and account-closure data queries directly.

HOW WE PROTECT YOUR DATA

Browse Our Data Handling Commitments

We have built account security and data hygiene into every layer of how ladbrokes operates — from the moment you submit a UPI payment to the moment you log out.

Encrypted Data Storage

All personal data — including identity documents you submit and payment details linked to UPI, Paytm or PhonePe — is stored using AES-256 encryption at rest. Nobody outside our authorised team can read raw account data.

Cookie Transparency

We use functional, analytical and preference cookies. A cookie-consent banner appears on your first visit, and you can adjust which categories we set at any time from your browser or account settings page.

Account Security Layers

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger a verification step sent to your registered mobile number or email, adding an extra barrier against unauthorised access.

Data Retention Schedule

We keep active-account data for as long as your account is open. After closure, records required by applicable law are retained for the statutory period, then securely deleted. You can request a summary of what we hold.

Request Access or Changes

You have the right to see a copy of your personal data, correct inaccuracies and, where law permits, ask for deletion. Submit a request via the Help Centre or by emailing our privacy team with your account details.

Third-Party Data Sharing

We share data only with payment processors handling your UPI and Paytm transactions, identity-verification services, and regulatory bodies when legally required. All third parties are bound by data-processing agreements aligned with applicable privacy law.

Your Privacy Policy Questions

These are the questions we hear most often from India account holders about how we collect, use and protect personal data. If your question is not covered here, the support channels above are the fastest way to get a direct answer.

We collect your name, email address, phone number, date of birth and residential address at registration. Once you make a deposit via UPI, Paytm or PhonePe, we also record transactional data and the payment method used.

Payment data is encrypted in transit and at rest. We do not store your full UPI handle or Paytm wallet credentials on our servers — only a tokenised reference used to process transactions and match withdrawal requests.

Yes. Submit a subject-access request through the Help Centre or by emailing the privacy team. We will verify your identity, compile your data and deliver it within 30 days, or notify you if we need additional time.

Send a deletion request to our privacy team via the Help Centre form or email. Where no legal obligation requires us to keep your records, we will erase them. We will confirm in writing once deletion is complete.

We do not sell your data or share it with third parties for their own marketing. Data is shared only with payment processors, fraud-prevention providers and regulatory authorities when we are legally required to do so.

After account closure, we retain records for the period required by applicable law, which varies by data type. Once that period ends, data is securely and permanently deleted from our systems.

We use functional cookies to keep you logged in, analytical cookies to understand site usage, and preference cookies to remember your settings. You can manage cookie categories at any time via your browser settings or our consent panel.

How ladbrokes Handles Your Personal Data

Reach Us About Your Privacy Rights

Browse Our Data Handling Commitments

Encrypted Data Storage

Cookie Transparency

Account Security Layers

Data Retention Schedule

Request Access or Changes

Third-Party Data Sharing

Your Privacy Policy Questions

01 What personal data does ladbrokes collect when I open an account?

02 How is my UPI or Paytm payment data stored and protected?

03 Can I request a copy of all the data ladbrokes holds about me?

04 How do I ask ladbrokes to delete my personal data?

05 Does ladbrokes share my personal data with third parties for marketing?

06 How long does ladbrokes keep my data after I close my account?

07 What cookies does ladbrokes use, and can I turn them off?

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