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Explore Our Legal Terms and Your Rights

Our legal terms set out the rules that govern your account on ladbrokes.run — from how we process your personal data to how disputes are handled under applicable…

Jurisdiction-Aware TermsData Privacy PolicyAccount Security StandardsCookie PolicyDispute Resolution Process

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Browse Our Jurisdiction-Dependent Account Policies

ladbrokes Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms and conditions apply specifically to accounts created and operated in regions where access is permitted under local law. When you open an account, you confirm that you are accessing this platform in compliance with the laws of your jurisdiction. We collect only the data

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necessary to operate your account securely — transaction records, contact details and device identifiers — and we store this data in line with our retention policy. Payment activity via UPI, Paytm or PhonePe is logged for fraud prevention and regulatory compliance. We do not sell your
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data to third parties. Any changes to these terms will be communicated to your registered email address before they take effect, giving you time to review and, where necessary, close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Switch to the Right Support Channel for Legal Queries

If you have a question about your rights under our terms, need to request a data correction or want to raise a formal complaint, our dedicated legal and compliance team is reachable…

Email Legal Team Send your legal query, data access request or formal complaint to our compliance address. We respond within two business days and keep a written record of every case we handle.

Live Chat Escalation Start a live chat and ask the agent to escalate to the legal or compliance desk. Available daily from 09:00 to 23:00 IST — your chat transcript is saved and emailed to you automatically.

Postal Address For formal written notices or regulatory correspondence, you may send documents to our registered postal address. We acknowledge receipt within five working days and route your letter to the correct desk.

HOW WE HANDLE THIS

Open a View into Our Data and Security Practices

We handle personal data, cookie consent and account security through clearly defined internal processes. Every practice listed here reflects how our platform actually operates — not aspirational language.

Data Collection Scope

We collect your name, contact details, payment identifiers and device data only as needed to run your account, process UPI or Paytm transactions and meet regulatory requirements. Nothing beyond that is stored.

Cookie Management

Our cookie banner lets you accept, reject or customise non-essential cookies on first visit. Strictly necessary cookies remain active to keep your session secure; analytics cookies are optional and off by default.

Account Security Controls

Accounts are protected with encrypted passwords, optional two-factor authentication via SMS or an authenticator app, and automatic session timeout after a period of inactivity on both desktop and mobile.

Data Retention Policy

We retain account and transaction records for the period required by applicable law, typically six years from account closure. After that window, personal data is securely deleted or anonymised from our systems.

Right to Access and Correction

You may request a copy of all personal data we hold about you at any time. If any detail is inaccurate, contact our legal team and we will correct or delete it within 30 days of verification.

Dispute and Complaint Process

If you disagree with an account decision, raise it via email or live chat. Unresolved disputes can be escalated to an independent adjudicator as described in our full terms and conditions document on the site.

See Answers to Common Legal and Policy Questions

The questions below cover the legal topics our account holders ask about most — data rights, cookie consent, account closure and how to raise a dispute. If your question is not answered here, reach out via the contact paths in the section above.

We collect your name, email address, mobile number, date of birth and payment identifiers such as your UPI ID or Paytm number. Device and session data is also logged for security and fraud prevention purposes.

Email our legal team with your registered account email and a subject line of 'Data Access Request'. We will compile and send you a full data export within 30 calendar days of verifying your identity.

Yes. You may request deletion of your account data at any time after closing your account. We retain only the records required by applicable law, typically transaction logs for a defined regulatory period, then delete the rest.

On your first visit you will see our cookie consent banner. You can accept all, reject optional cookies, or set preferences by category. Strictly necessary cookies cannot be turned off as they keep your session running securely.

Contact our support team through live chat or email, clearly describing the decision you are disputing. If the issue is not resolved at that stage, you can escalate to our formal complaints process as outlined in the full terms.

We share data only with payment processors like Paytm or PhonePe to complete transactions, and with regulators if required by law. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

We may update our terms when required by law or to reflect platform changes. We will notify you by email to your registered address at least 14 days before changes take effect, so you have time to review them.

Explore Our Legal Terms and Your Rights

Switch to the Right Support Channel for Legal Queries

Open a View into Our Data and Security Practices

Data Collection Scope

Cookie Management

Account Security Controls

Data Retention Policy

Right to Access and Correction

Dispute and Complaint Process

See Answers to Common Legal and Policy Questions

01 What personal data does ladbrokes collect when I open an account?

02 How can I request a copy of the data you hold about me?

03 Can I ask for my personal data to be deleted?

04 How does ladbrokes handle cookies and can I turn them off?

05 What should I do if I disagree with an account or payment decision?

06 Does ladbrokes share my data with third parties?

07 Do the terms and conditions change, and how will I know?

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